MOVACOLOR is LOOKing FOR a PRODUCT SUPPORT ENGINEER ASIA!

Movacolor helps its customers in the plastics processing industry in terms of dosing technology. We offer gravimetric, optometric and volumetric dosing solutions for adding additives and processing recycled plastic.

Within the Engineering group we stand for the continuous development of robust, sustainable and innovative solutions. Our product portfolio is delivered all over the world; from SMEs to the world's largest producers of plastic products. We sell our products under our own Movacolor brand and also under private label, through distributors and to customers directly.

Vacancy Product Support Engineer

Movacolor is a leader in dosing technology, offering gravimetric, optometric and volumetric dosing devices for the plastics processing industry. The continuous development of sustainable and innovative solutions is what we stand for. Our product portfolio is delivered all over the world; from OEMs to distributors to end customers. Movacolor grows and continues to grow! In order to realize this growth, we have started a professionalization process.

Job information

Job Name: Product Support Engineer Asia Region
Department: Product Support
Reporting to: CTO and Regional Sales Director

Job background

As a Product Support Engineer Asia-Pacific, you are responsible for supporting sales processes in the Asia-Pacific region, along with providing technical support to our direct customers and our distributors. You are responsible for supporting frontline technicians as and when needed, especially with installation challenges, troubleshooting and software related issues. As a people-oriented person, you feel comfortable involving your team and customers in challenging situations, while collaborating with the Product Support team in Europe.

Tasks

  • You will be part of the International Product Support team and will focus on the Asia-Pacific region;
  • You will receive extensive training on Movacolor equipment, preparing you for installation and customer training;
  • You perform cost analyzes and prepare quotes for non-standard configurations and special installations;
  • You are involved in investigating, determining and solving all technical problems that cannot be solved with the help of regular support. You do this remotely or on location;
  • You consult, coordinate and collaborate with colleagues in the European region as part of your daily services;
  • You perform root cause analyzes of recurring problems and provide technical recommendations to the Engineering team;
  • You respond in a timely manner to problems, both internally and from customers, while you maintain an extensive file of cases.

Desired profile

Technical Qualifications

  • Higher education in mechanical or electrical engineering, mechatronics or similar (BSc);
  • At least three years of experience in technical sales and/or technical services;
  • Experience with customer management system (e.g. MS Dynamics CRM);
  • Proficient in English, knowledge of other languages ​​is welcome;
  • Experience in the plastics processing industry is a plus.

Personal skills and qualifications

  • Customer-oriented, you are interested in customers and take customer needs into account when setting priorities and solving problems;
  • Self-starter, you are able to prioritize and network with stakeholders in external organizations to achieve what is needed for the benefit of the customer;
  • You are flexible and open to different people, cultures, environments and situations;
  • You are willing to travel up to 50% of the time.

Offer

  • An independent, challenging and versatile position within a growing internationally operating organization;
  • Good growth opportunities with the chance to travel through Asia;
  • A good working atmosphere with the freedom to think creatively, take initiative and develop yourself.
  • A dynamic and sustainable working environment in which you can make a positive contribution to increasing recycling in the plastics industry.
  • Full-time position, 40 hours per week.
  • A good salary depending on knowledge and experience.
  • Good secondary employment conditions.

Location
Kuala Lumpur, Malaysia.

More information…

… about Movacolor can be found on movacolor.com or check our LinkedIn, Facebook and YouTube channels
... about the position? Contact Bas Nieuwenhuis, CTO on telephone number 0515-570020 or e-mail b.nieuwenhuis@movacolor.com.
 

Curious? Apply now!